Quality Improvement Special Interest Group

Helen Lee- Head of Quality Improvement and Experience, Lancashire Care NHS Foundation Trust

By understanding what matters to people who use the service, their families and carers, Always Events enables people who use the service, their families and carers, with those people who provide the service, to co-design quality improvements together. I am passionate about people being at the heart of everything we do, quality improvement and co-designing improvements and Always Events are a fantastic way to bring these 3 things to life.

 Helen can be contacted at @helenlee321_lee     or helen.lee@lancashirecare.nhs.uk

Sarah Keetley – Northumberland, Tyne & Wear NHS Foundation Trust

I am Transformation Lead within Trust Innovation, the Quality Improvement consultancy arm of NTW, with a particular focus on the complexity of multi-layered whole systems.  With an academic background in scientific research from Durham and Manchester, I turned my attention to improvement in the NHS in 2003, and am a practitioner of Continuous Improvement Methodologies, of Managing Successful Programmes (MSP®), and am a Black Belt in Lean Six Sigma.

Co-production approaches, and facilitating Service Users and Carers to be equal partners in whole system transformation is a passion of mine, and always at the heart of any work I and my team undertake, in our own Trust and in supporting other organisations.

Sarah can be contacted at @keetley39 on Twitter, on sarah.keetley@ntw.nhs.uk  or sarah.keetley@nhs.net

Sarah can be contacted on twitter  @keetley39