Raising Our Service Excellence by Caroline Donovan, CEO @NSCHT1

Hi all

I was really pleased to start the week chairing our Digital by Choice programme board. As I have shared with you before, we have been developing business cases for some weeks now for our new electronic patient record (EPR). The Department of Health requires us to submit three business cases and because we received such good feedback on our second submission, we have been able to swiftly progress to the final business case which was approved by the programme board.

All the signs are we will be successful in attracting between £14-£15m of support funding to implement the EPR which has now been named as the ROSE programme – Raising Our Service Excellence. Our ambitions are that ROSE will really drive improvement and raise the quality of our services. As our plans are to have ROSE implemented by March 2017, we need to really ensure as many of our staff are engaged and involved in the next few months ensuring real ownership. I envisage that the role of each of our directorate clinical leads will now increase as they drive engagement and real understanding across our services. It is very positive and exciting and will make a real difference to improving lives.

The Care Quality Commission (CQC) contacted me to announce they are returning to do a comprehensive inspection of our services. When I presented at our Quality Summit in March I asked the CQC to come back to review our services in September and expected them to just visit those services that didn’t get rated ‘good’ or ‘outstanding’. They have, however, decided to treat the visit as another comprehensive inspection which does give us an opportunity to improve our ratings on those services rated ‘good’.
It really does really give us an opportunity to demonstrate the continual improvements that our staff are all making. One of the biggest issues we have is recruiting to posts, including all the new ones we have invested in. We are soon to launch a recruitment campaign, but particularly have nursing jobs advertised constantly. Anyone interested in applying to work with us is encouraged to do so. Another key area of improvement for us is ensuring people in need of our services have high quality, patient-centred care plans and risk assessments.
Our next staff Plenary session on Wednesday this week is the second of our sessions responding to our CQC feedback and will be focusing on effective assessment and care planning.
We also had a team of CQC inspectors who came unannounced to visit our CAMHs Community services at the end of last week to review the progress we have made since last September. Thank you to all staff who met the inspectors and talked about their services and pathways for children and young people. There weren’t any immediate concerns raised, but I will feed back when we have more information. Again, one of our biggest challenges is to recruit high quality staff now that we have negotiated extra funding from our commissioners and good progress is being made on this.
More really great news this week was the announcement that we are the top performer across the whole of the West Midlands, East Midlands and East of England for our dementia diagnosis rates for people aged over 65. The diagnosis rate for Stoke-on-Trent at the end of March stands at 87.9%, while in North Staffordshire the diagnosis rate is 71.9%. This is against a national target of 67%. A massive thank you and well done to Darryl Gwinnett and the rest of the Memory Services team for their achievement and hard work.
I was also pleased to chair for the first time the pan-Staffordshire Together we’re Better workstream. To remind you, Together we’re Better sees NHS and social care organisations across Staffordshire and Stoke-on-Trent working together to improve health and care services for local people. We are tasked with creating a transformation plan that will improve quality and value for money. One of the priorities is likely to be repatriating service users who are receiving care out of Staffordshire enabling them to be supported closer to their homes. Another will be to ensure all the other workstreams consider how supporting a person’s mental health can improve their physical health, so we will be asking that each workstream has mental health as a cross cutting theme.
We are currently developing a partnership with Positive Practice, a national collaborative of NHS trusts, clinical commissioning groups, the police, third sector providers, front line charities and service user groups that identifies and shares positive practice in mental health services. As part of this, we will be putting forward a number of our excellent teams and services as nominations for the Positive Practice Awards.
Our Listening into Action (LiA) Pass it On event takes place this Friday (6 May) at Port Vale Football Club. The day showcases the excellent work the 14 Wave 3 LiA teams have progressed. It promises to be a really enjoyable event.
I hope those of you who were able enjoyed a good bank holiday weekend in spite of the good old British weather and a very big thank you to our staff who worked over the weekend
No comments yet.

Leave a Reply