Improving care for people in mental health crisis. @SHSCFT

Sheffield Health & Social Care NHS Foundation Trust (SHSC) is improving care for people experiencing a mental health crisis with the launch of a new single point of access (SPA) 24 hour  service.

The SPA launched on Monday 18 December 2017 and provides responsive and accessible out-of-hours care for people in crisis 24 hours a day, 7 days a week, 365 days a year. When someone feels unsafe, at risk or unable to cope without professional advice, trained mental health advisors and clinicians will work with people to enable them to manage their difficulties.

The SPA also ensures that all referrals from GPs, carers and other statutory and third sector referrals are processed and responded to in a timely way, following a robust clinical triage process.

The SPA is a significant part of the Trust’s aim to provide care to people as close to home as possible. The SPA will improve access and mean that people can get the help they need, when they need it, supporting them to recover at home with friends and family nearby and avoiding the need for hospital admission.

Michelle Fearon, Director of Operations, said: “The new single point of access is an exciting step forward for mental health services in Sheffield, streamlining and simplifying access to high quality urgent and non-urgent mental health care.”

Kevan Taylor, Chief Executive, said: “This is really positive step towards improving access to mental health services in Sheffield and will help us to ensure that everyone from service users and carers to GPs, the police and ambulance staff have easy access to help, advice and support during a mental health crisis.”

The SPA is available to anyone between the age of 18 and 65 who is registered with a GP practice in Sheffield.  The SPA can be contacted on 0114 2263636.