The following are the winner and highly commended nominations for the Mental Health Administrator Award:-
Carly Russell – Delius Ward, Surrey and Borders Partnership NHS Foundation Trust. Carly is an excellent administrator with great customer service skills. She has been credited with changing the way people view Delius ward. Her organisational skills and positive approach ensure that Delius ward is run efficiently and professionally. Not only does this benefit people staying on the ward, it also helps staff and the ward’s communications with other professionals, such as GPs. She has organised the ward’s filing system, ensuring people’s records (such as Care Plans) are kept up to date and relevant. She also runs a very effective ‘traffic light’ information system that ensures staff are always acutely aware of the changing needs of those staying on the ward. She liaises with GP surgeries and other community services to ensure staff are well prepared for those coming onto the ward and that discharges run smoothly. Carly is described by those who come into contact with her as someone who wants to make a difference, is always eager to help in whatever way she can, is good at getting the job done and is compassionate. Ward manager, Jim Tighe describes her as a remarkable ambassador for the service.;
HIGHLY COMMENDED –
Lorna Carter – Southdown Housing Association, Sussex. Lorna Carter works for a third sector employer working within Supported Employment following the IPS (Individual Placement and support) model of Employment specifically for people with severe or enduring mental health Issues focusing on gaining competitive paid employment for the individual based on their aspirations. This is in partnership with Sussex Partnership foundation Trust NHS (SPFT).
“Having Lorna in our team this past year has had a positive impact on those clients that she has worked with, and raised awareness of the potential employability of our client group within the team. This helps strengthen the building hope for our clients. Lorna has embraced her role, working with clients in a flexible and sensitive way. She has risen to the challenge of working with an often chaotic and hard to engage young people with a range of symptoms, and needs. Lorna embedded herself into the team right from the start, regularly bringing updates and information on client progress, and upcoming events, to our team meeting. Lorna has demonstrated that the IPS model works well with this client group, despite their wide range of needs, which includes education as well as work. She has instinctively adapted the pace of work to what the client can manage, and as such is a valuable addition to EIP”.;
HIGHLY COMMENDED –
Janet Owen – Wirral CAMHS Team, Cheshire and Wirral Partnership NHS Foundation Trust. On a day to day basis, Jan goes over and above in surpassing her expected job role. Her kind, bubbly and friendly nature towards anyone that is involved whether they are professionals, service user or their families, provides each and everyone with a genuinely warm and comforting welcome into the CAMHS service. She is naturally supportive, she is the hardest worker and she would do anything for anyone. No job is too big, no issue is too small! Everyone needs a Jan! Jan is the first point of call for all of the referrals of children and adolescents and their families into our Primary Mental Health Team. Due to the work the team does, families are often in crisis and Jan often is the first listening ear the family come across. Her experienced kind, containing and supportive nature is paramount in putting these family at some ease that help is at hand and sets a precedent of what the families can expect from our team. In respect of the impact she has on this team, Jan is unique of a Mental Health administrator. Jan is imperil to the work the team does, and in turn her work in organising the team and being completely time efficient, can be seen to better the stress load of the team – although this may burden her. She is a caring and maternal role for the team, as well as anyone and everyone she comes into contact with, and makes new students, employees and service-users and families her priority in making sure they feel welcome. In respect of our service-users Jan is flexible, accommodating and is experienced in understanding of the issues at hand when she is the families first contact in arranging of clinics. It is regularly noted that Jan is a reassuring and understanding of all families that come into our service, and the impact is that families feel that someone is going to listen.